Dream7 FAQ

You must be at least 18 years old to register on Dream7, or the higher minimum age required by the applicable operator and license jurisdiction. Age is verified as a mandatory part of the KYC process. Any account found to belong to a minor is closed immediately and associated funds are handled in accordance with applicable law.

No. Dream7 strictly enforces a one-account-per-person policy. Creating duplicate or multiple accounts — under the same or different identities — is a breach of the Terms and Conditions. If duplicate accounts are detected, Dream7 reserves the right to merge them, withhold associated bonuses and suspend access pending investigation.

Pakistani users are typically asked to submit a valid CNIC (Computerised National Identity Card) or passport scan as proof of identity, along with a proof-of-address document dated within the last three months. Payment method verification may also be required. All documents are handled securely and retained only as long as required by applicable regulations.

On the login page, click "Forgot Password" and enter the email address registered to your account. You will receive a password reset link by email. Follow the link to set a new password. If you no longer have access to your registered email, contact our support team via Live Chat or at [email protected] for assisted account recovery.

Yes. Dream7 is fully optimised for mobile browsers on both Android and iOS devices. The platform is responsive and works smoothly on the latest versions of Chrome, Safari and other major browsers. You do not need to download a separate application — the full platform experience, including live betting and live casino, is available through your mobile browser.

Dream7 supports a range of deposit methods. Familiar payment brands such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are referenced as context for Pakistani users — however, the specific methods available depend on your account settings and current platform integrations. Please check the Cashier section of your account for the current deposit options.

Minimum deposit amounts vary by payment method and are displayed in PKR at the point of deposit in your account Cashier. As a general guide, minimum deposits typically start from PKR 1,000, though this may vary. Dream7 does not charge fees on deposits, but your payment provider may apply their own transaction charges.

Withdrawal processing times vary by payment method. Once approved by Dream7 — which typically occurs within 24 to 48 hours subject to KYC and AML checks — the transfer timeline depends on your chosen withdrawal channel. Bank transfers may take 1–3 business days. E-wallet withdrawals are generally faster. Your account dashboard shows the current status of any pending withdrawal.

Withdrawals may be placed on hold for several reasons: your KYC documents have not yet been verified, additional identity checks are required for large amounts, there is an active bonus with an incomplete wagering requirement on your account, or the transaction has been flagged for AML review. Contact our support team for a specific explanation relating to your withdrawal.

Dream7 does not charge withdrawal fees on standard withdrawals. However, your bank or payment service provider may apply their own fees or currency conversion charges depending on the method used. You should check with your provider for the most accurate fee information applicable to your specific transaction.

Dream7 covers a wide range of sports markets, with a strong focus on Pakistan cricket, PSL T20 matches, ICC tournaments, bilateral series and international Test cricket. We also offer markets on international football leagues and cup competitions, UFC and MMA events, tennis, basketball and other major global sports. In-play (live) betting is available on selected markets during events.

In-play betting allows you to place wagers on events that are already in progress. Odds update in real time as the match develops. For example, during a PSL T20 match you can bet on the next over's run total, the next wicket or the final match winner after the toss. In-play markets are only available while the event is live and may be suspended briefly during key moments such as wickets or goals.

Dream7's live casino section features real-time table games hosted by live dealers, including multiple variations of blackjack, roulette and baccarat, as well as game show-style titles. Live dealers stream from professional studios and the experience is optimised for both desktop and mobile. Game availability may vary depending on the time of day and current studio schedules.

Dream7 displays odds in decimal format by default. Decimal odds represent the total return per unit staked, including your original stake. For example, odds of 2.50 on a PKR 1,000 wager would return PKR 2,500 if successful (PKR 1,500 profit plus PKR 1,000 stake). You can switch your odds display format in your account settings if you prefer fractional or American odds.

If a match is officially abandoned, cancelled or postponed beyond a specified timeframe, Dream7 will void the affected wagers and refund the full stake to your account balance. Specific settlement rules for each sport and market type are available in the Betting Rules section of the platform. In-play bets already settled before an abandonment are generally not voided.

Dream7 offers a range of promotions including welcome bonuses for new accounts, reload bonuses for existing players, free bets on selected sporting events (particularly Pakistan cricket and PSL matches), cashback offers on net losses over a defined period, and occasional tournament-specific promotions for ICC events and other major competitions. Bonus availability varies and all offers are subject to specific terms.

A wagering requirement is the total amount you must wager on qualifying markets before bonus funds or bonus-generated winnings can be withdrawn. For example, a PKR 2,000 bonus with a 20x wagering requirement means you need to place PKR 40,000 in qualifying bets before withdrawal. Different games and bet types may contribute at different rates to the wagering total — check each offer's specific terms.

Yes. If you prefer to play without bonuses — for example, to avoid wagering requirements on your winnings — you can opt out of promotional communications and automatic bonus credits in your account settings. Once opted out, you will not receive bonus funds automatically, though you can opt back in at any time. Responsible gambling tools such as deposit limits are unaffected by bonus preferences.

Yes. All bonus funds and associated winnings carry an expiry period, which is stated in the terms of each specific offer. If the wagering requirement is not completed within the validity window, the bonus funds and any winnings generated from them are forfeited. Expiry windows vary by promotion — typically between 7 and 30 days — so it is important to read each offer's terms carefully before opting in.

Dream7 uses TLS/SSL encryption for all data transmitted between your device and the platform. Passwords are stored as salted hashes and are never visible to staff. Two-factor authentication is available for all accounts and is strongly recommended. Your personal data is processed only for lawful purposes as set out in our Privacy Policy, and is never sold to third-party advertisers.

Dream7 provides deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion — all accessible from Account Settings without needing to contact support. Deposit and loss limits take effect immediately when reduced. Self-exclusion blocks your account for a minimum of six months and cannot be reversed early. Responsible gambling tools are free and always available.

Go to Account Settings, then select Responsible Gambling, then Self-Exclusion. Choose your preferred exclusion period — minimum six months, with options up to five years or indefinite. Once activated, self-exclusion cannot be reversed before the chosen term expires. Your account is suspended for betting, and all marketing communications stop immediately. You can still access your account to process a withdrawal.

Dream7 does not provide legal advice and does not claim that gambling is lawful for all Pakistani users under applicable Pakistani law. Pakistan's Prevention of Gambling Act, 1977, and related regulations may restrict gambling activity. Dream7 does not hold a Pakistan gambling licence and does not claim endorsement from any Pakistani government body. Users are solely responsible for understanding their legal position before using the platform.

You can reach Dream7 support via Live Chat available 24 hours a day, 7 days a week directly in the platform, or by email at [email protected]. English-language support is available at all times; Urdu-speaking agents are available during peak Pakistan Standard Time hours. For responsible gambling requests, use the subject line "Responsible Gambling Request" for priority routing.